VGKA members have signed to respect the following principles:

 

 

1. The same pricing policy is applied to all customers, regardless of their heritage or language spoken;
2. The menu is available at least in English, Latvian and Russian;
3. The staff is fluent at least in English, Latvian and Russian;
4. Credit cards are accepted as well as cash. When using a credit card as a matter of payment all actions are legitimate and the transaction is executed according to the bill;
5. The customer is made familiar with all costs of the service prior to receiving it. The pricing of the service is not hidden on purpose;
6. If a certain percentage is charged for the service, the amount is noted in the menu and is not hidden on purpose;
7. A drunken state of a customer is not abused;
8. All ingredients used for drinks and dishes have origin and quality approved by the state and municipal authorities;
9. Safety within the premises is guaranteed;
10. If the bill exceeds 250Ls the customer is informed prior to the order;
11. Staff training and service quality evaluation is executed on regular basis;
12. Information about dishonest employees is passed on to VGKA members on regular basis;
13. VGKA communicates both on informational level with embassies and municipal authorities as well as with the police on preventive level.
14. Customers are offered free information on entertainment in Riga - safe and approved places as well as possible risks.